Dallas, May 27, 2016 — Kibo, the world’s leading cloud-based unified omnichannel commerce platform, today released a comprehensive buy online, pickup in-store (BOPIS) mystery shopping report, “Unified Commerce and the Customer Experience,â€� which sheds new light on how leading retailers are performing with BOPIS programs, reveals the current consumer experience and provides insight on succeeding with this coveted omnichannel fulfillment strategy. According to the study from Kibo, the e-tailing group and Multichannel Merchant, retailers can no longer wait on the sidelines to adopt this functionality and need to evaluate how to bring these capabilities to fruition.

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