Boston, March 7, 2017 — The most recent Insight Summary Report from Mercator Advisory Group’s CustomerMonitor Survey Series reveals that 30% of U.S. adults would feel comfortable using a voice-activated conversational interface provided by their bank or credit union (like Siri by Apple on a mobile or laptop device, or Alexa by Amazon accessible by a home WiFi network) to pay a bill or make other banking transactions by speaking to this interface and providing verbal instructions. Young adults and high-income earners are especially interested in using such an interface, according to the survey, which finds that roughly half of them would feel comfortable doing so. The survey findings are based on responses from a sample of 3,000 U.S. adults with banking relationships which were collected in the company’s CustomerMonitor Survey Series annual online Banking and Channels survey, conducted in November 2016.

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